Head Towards the Light
December last year I ordered one of Scott Jarvie photo from his SmugMug site, the shipping time was around 3 weeks (I live in Denmark, and My guess is that the print shop used is in the states) which was fine with me.
Well mid January I found a note from the post office saying that they had a package for me. off I went, but it was too late, the package had already been shipped back to sender.
It might have been My fault – finding the note a bit late – that I didn’t get the print.
I then contacted Smugmug Support Heroes, I told them what happened and asked them what I was suppose to do now. I was ready to pay the shipment cost again, because I kind of felt that it was My own fault that I missed it at the post office.
A few hours later I got a return email, saying that they would look into the matter.
And then a little later on I received an email saying that they would ship the print again without any extra cost for me, I just had to conform that the shipping address was correct.
I did and they ship the print again. I just received it a few days ago.
I’m happy to be a customer at Smugmug but I’m even happier that my customers (I’m selling prints from Smugmug as well) are customers there.
Thank you, Smugmug Support Heroes.